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Words From Our Clients: Building a shop that runs smoothly even when the owner isn’t there

Four auto mechanics standing in auto shop with car on a lift behind them.
L-R: Ray Salazar (ASE-Certified Technician), Ricky Gamad (Automotive Technician), Jose Chavez (Co-Owner, Manager & ASE-Certified Technician), Max Sanchez (ASE-Certified Technician) from Lake and Green Bay Auto Service in Wilmette.

 

“The guys at NAPA have been extremely helpful. They get everything done quickly for us and have become a go-to resource for me. As a resource, they direct me if there is something they don’t have and even provide ideas on how to move us in the right direction.”  —Jose Chavez | Lake and Green Bay Auto Service in Wilmette

Keys to Success: Perseverance & Honesty

Jose Chavez is the co-owner and manager of two auto repair shops, Golf and Mt. Prospect Marathon in Des Plaines and Lake and Green Bay Auto in Wilmette.

Although the first couple of years in Des Plaines were extremely tough, he says perseverance and being honest with his clients enabled him to build a growing business in a location that had been vacant for 3 years. “First impression is everything for a customer,” he says. “If your attitude is one-sided or negative, I’m sure you’ll never see them again. But if you do one small thing for them and you treat a person right, they’ll keep coming back.”

Jose’s goal for the business now is to ensure it can run smoothly even if he’s not there. This will enable him to spend more time with his daughter.

What’s Next?

To make that happen, he’s going to rely on his dedicated team and the workflow they’ve created using Auto Vitals Digital Vehicle Inspections, which is available at special pricing to NAPA AutoCare Centers.

For each vehicle they work on, customers receive a detailed inspection report via email, complete with several photos of their vehicle. This gives them the information they need to easily decide what work to do now and what work to do at their next visit.

“In our industry a lot of what we do is not seen,” Jose says. “It is good to let the client know and have the visual acknowledgement of the work that needs to be done and has been done.”

And when it comes to his team, Jose says, “They’re good, honest technicians. They work hard. They deserve all the credit in the world. Without them, I wouldn’t be able to do anything at all.”

 

 

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